Have you ever wondered about why restaurants bring you a mint or a chocolate with your bill? You may think it’s to cleanse your palate or simply a nice touch. However this video on the science of persuasion presents there is potentially a very different...
Read MoreWe know certain airlines have had a bit of bad press recently (namely dragging paying customers off their planes. If you haven’t heard about it where have you been?) However here’s an example to illustrate they don’t all get it wrong! You may well have heard...
Read MoreHere’s a great 2009 Ted talk from Daniel Pink, where he uses his old lawyer skills to make a compelling case against the accepted norms of incentives. In a humorous and engaging way he argues there is a huge mismatch between ‘what science knows and what...
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As you might expect because we’re quite often on the road away from home, we end up eating out a lot and tend to find ourselves in the many different outlets of the popular high street chain of restaurants. You know the ones Café Rouge, Prezzo,...
Read MoreBoth of us have at one time or another been exactly the person this Q&A is about – the person who simply doesn’t want to be there, but keeps turning up every morning, even though you wish they wouldn’t. They have a bad attitude and...
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When I was learning to be coach, my tutor told me to read a really great book ‘Effective Coaching’ by a guy called Miles Downey. I loved it as a book and it definitely helped me to develop my coaching skills, so if you’re looking...
Read MoreTo truly turn the process of performance management into a leadership activity, we believe, it is the individual one-to-one's that will make the biggest difference. These are the leader’s best opportunity to really find out how the individual is doing, what is going on for them...
Read MoreHi Martin here. Elizabeth and I wanted to share another video in our one to one series where we chat with different business leaders about their experiences and the challenges they’ve faced. In this video we chat to Carla Stent who I’ve actually worked with during my...
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We were sitting in another of our favourite coffee shops the other day and somehow or another we got talking about our favourite films. We have very different tastes however one of the films we both agreed was a classic and in both our respective top...
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As you might expect in our line of work, Elizabeth and I are often asked to name people who we personally find inspirational. It’s pretty easy to pick out some of the ‘usual suspects’ like Barack Obama or Martin Luther king but I guess the person,...
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